Frequently Asked Questions

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  • What exactly is Scoot?

    We help you get around the city by letting you share a fleet of electric motorscooters. You can rent our scooters by the hour, the workday, overnight, or by the day on the weekend. Our scoots are fun to ride, easy to park and remarkably affordable.

  • Do I have to have a smartphone to use the scoots?

    You do need a smartphone (iOS or Android) to ride a scoot. Your phone helps us keep track of the scoot and gives you lots of useful information to make your ride better, like maps, battery level, cashless payment, and instructions.

  • What about helmets?

    Our scoots come with 2 sizes of helmets stowed in the back. You can also bring your own, or we can sell you one at a deep discount after you become a member.

  • What about insurance?

    Your Scoot membership comes with basic 3rd party liability insurance. Check out our membership agreement for more details.

  • Where are the Scoots?

    We have scoots parked at a growing list of San Francisco locations, starting with Caltrain King St. Station, 5th and Mission Garage, Scoot HQ at 7th and Folsom, 16th & Hoff Garage by the 16th Street BART Station, Polk Bush Garage, St. Mary’s Square Garage downtown, and Mission Bartlett Garage at 21st and Valencia. Look for more locations coming soon.

  • Do I have to bring it back to where I picked it up?

    With most of our scoots, yes, but we are now offering one way scoots between our Mission, Polk St., and downtown locations and Caltrain. These scoots can be picked up at one location and dropped off at another.

  • How do I make a reservation?

    You can use any scoot that is available. If you want to ensure there’s a scoot waiting for you at a certain time, you can reserve the scoot early. You’ll get 15 minutes of free reservation; after that normal scoot prices kick in

  • I want my own. Can I buy one from you?

    You need our Personal Scoot plan, where you get your own scoot (including helmet, scheduled maintenance, liability insurance, and support) for a monthly fee. This requires a moped or motorcycle license but we can help you get one if you don’t have one yet.

  • How green is Scoot really?

    Scoots get the equivalent of 600 MPG. When you are riding one, it uses about half the power of your toaster to carry you around the city at 25 MPH. Even when you factor in the emissions from the power plants that make the electricity that goes into a scoot’s battery, the scoot still emits 2% of what a car emits when driving in the city. Nearly every part of the scoot is recyclable, including the battery.

  • What kind of clothes should I wear on the scoots?

    In addition to a helmet, it’s a good idea to wear gloves (mainly to keep your hands warm in the wind, but also to protect them if you fall). You should also wear long sleeves and pants, and durable, closed toe shoes. According to Jenni, Scoot’s Community Manager, “Boots go great with scoots.”

  • Where can I park a scoot?

    Usually you can park right in front of wherever you are going, or really close by. There is designated motorcycle parking all around San Francisco, but you can also park in lots of places that cars won’t fit, like those little bits of curb between two driveways, or between two parked cars (just be sure either you or the car pays the meter and that they can see the scoot when they are backing out of the space!). You are not allowed to park on the sidewalks, especially in busy commercial areas.